Accessing the UBFirst Application

In order to access the UBfirst Application, you will need meet the following requirements:

1.  A valid UBITName and password
• What is my UBITName?
• What is my password?
• How do I change my password?
  
2. A computer with an ON-Campus internet connection or an OFF-campus computer running the UBVPN client
• What is the UBVPN Client?
• Where do I find the UBVPN client software?
• ** How do I install the UBVPN client software?
• How do I run the UBVPN client?
  
3. A computer with the Citrix XenApp client installed
• What is the Citrix XenApp client?
• Where do I find the Citrix XenApp client software?
• ** How Do I install the Citrix XenApp client software?
4. Log-In to UBFirst
• How do I Log-In to UBFirst?

** If you are unable to install the software, you will need the help of your computer administrator to proceed any further.

Other Questions:

How do I access my paystubs and W-2 forms once I have successfully logged into UBfirst? 

Where do I contact someone to give me more assistance?

Answers:

Where do I find the UBVPN client software?

Running and Installing the UBVPN client vary depending on Operating System

• Windows
• Software Download
  
• Installation Instructions
• Use the default options and installation location
• ** Windows Vista users - You must uninstall previous versions of UBVPN
• Using the UBVPN software
  
• Mac
• Software Download
  
• Installation Instructions
• Using the UBVPN software
  
• Linux 
• Software Download
  
• Installation Instructions
• Using the UBVPN software
• Troubleshooting
  

Where do I find the Citrix XenApp client software?

• From the UB Site (for Windows 32-bit Operating System Only)

• Software Download

• Installation Instructions

• From the Citrix site (All Operating Systems)

How Do I install the Citrix XenApp client software?

•  Instructions can be found on the Citrix XenApp website once you select a client version to download

How do I log-in to UBFirst?

1. Go to the UB Citrix Web Portal
2. Enter your credentials in the"Log in" box
• User name = Your UBITName
• Password = Your UBITName Password
• Domain = AD
• ** if you get the error message that "The supplied credentials were invalid", you may need to change your UBITName password before you can sign in.
  
3. Click the "Advancement" folder in the "Applications" box
• ** If you do not see the "Advancement" folder in the "Applications" box, click the "Top" button in the upper left hand side of the "Applications" box
4. Click "UBFirst" icon in the "Applications" box
5. Enter your UBITName and password into the UBFirst Applicatin prompt
• If this is the first time you are signing in, you may get a prompt which tells you "A server application is trying to access client files"
1. Select "Full Access"
2. Select "Never ask me again"
3. Click OK

Where do I contact someone to give me more assistance?

1. Contact someone from the UBF Staff
2. Contact someone from the  UB CIT Helpdesk