Frequently Asked Questions

Launching The Application

How do I access UBFirst?

• There are a few requirements which must be met before UBFirst can be accessed
• Here are the detailed instructions for accessing UBFirst
  

Can I connect to UBFirst from my home computer, or another OFF-Campus location?

• Yes, accessing UBFirst from an OFF-Campus computer is possible, however you must be connected to the UBVPN before you try accessing UBFirst
  
• Here are the detailed instructions for accessing UBFirst for both ON and OFF campus computers
  

Where can I find More Help?

• You can try using our On-Line User Guide
• If you still need further assistance, you can Contact US

Accessing Paystubs and W-2 Forms

How do I access my paystubs and W-2 forms?

 Help Accessing paystubs and W-2 forms can be found on the Paystub and W-2 form help page

Do I need access to certain accounts to access my paystubs?

No, you do not need access to any accounts to view your paystubs online.

Account Access

Do I need access to certain accounts to access my paystubs?

No, you do not need access to any accounts to view your paystubs online.

What if I can log-in to UBFirst but I cannot see any/all of the accounts I should be seeing?

In order to see any accounts on UBFirst you must be given access to each account for your UBITName. You can do that by following the Request Access link.

I asked for account access earlier today, and do not have that account yet.

Account access will take 1 business day to show up in the system from the time it was actually entered into the system. This is in addition to how ever long it takes for the request to be answered.

Saving Files and Reports

When trying to save a report, I am unable to access my directories - local hard drive or network

This is probably attributed to a selection you made the first time you attempted to save a report in UBFirst.  You would have seen a popup like this:

You may have selected No access, but you want “Full Access” and “Never ask me again” (as shown).  Try saving a report again and if the popup shows, select ‘Full Access” and “Never ask me again”.