Frequently Asked Questions

Logging in and Account access

What if I cannot log-in to UBFirst?

• As of June 25th, 2007 users can only log in to UBFirst with a valid UBITName and password.

• Please use the link http://ubit.buffalo.edu/ubitname/ if any of the following apply:

  1. You need to be issued a UBITName and password.
  2. You have forgotten your UBITName and/or password.
  3. You have any general questions about UBITNames and/or passwords.

What if I can log-in to UBFirst but I cannot see any/all of the accounts I should be seeing?

• In order to see any accounts on UBFirst you must be given access to each account for your UBITName. You can do that by following the Request Access link.

I asked for account access earlier today, and do not have that account yet.

• Account access will take 1 business day to show up in the system from the time it was actually entered into the system. This is in addition to how ever long it takes for the request to be answered.

Running the Application

The program won't start, it says that it cannot find the ICA file.

• If not, you will need to install the plug-in on the computer. The plug-in can be found here along with instructions on how to install it. If you do not have access to install programs on your computer, or don't know if you have access, then you should contact your local tech support person and have him/her follow the instructions on the previous website.
• If you have run UB First from this computer before
  1. Please make sure you're using Internet Explorer.
  2. Clear the Cache
• To clear the Cache
  1. In Internet Explorer, click on Tools >> Internet Options
  2. From here Click on the Delete Files button in the Temporary Internet Files section of the General Tab
• If this does not work, please contact technical support at UB First.

I am receiving a "Page cannot be displayed" error.

• If you cannot connect to UBFirst and you are off campus, you most likely need to install the VPN client. Instructions for downloading and setting up your VPN client can be found here: UB VPN

When trying to save a report, I am unable to access my directories - local hard drive or network.

This is probably attributed to a selection you made the first time you attempted to save a report in UBFirst.  You would have seen a popup like this:

You may have selected No access, but you want “Full Access” and “Never ask me again” (as shown).  Try saving a report again and if the popup shows, select ‘Full Access” and “Never ask me again”.  If the popup does not show, try re-installing the Citrix plugin first (https://ubfoundation.buffalo.edu/citrix/instructions.php) and then saving a report again.

Printing 

I can print to one of the printers in the building, but when I try another one, it does not work, why is this?

• This is an issue with Citrix. It can handle printing to a wide variety of printers, but does not print to all printers. Also, make sure that you select a Post Script printer.

When I try to print, I don't have any printers to select from.

• This might mean we are having a server issue.  Please follow these steps:
  1. Log out of UBFirst and then Log back in. If this still does not resolve the issue:
  2. Please use the online form to Contact UBFirst Staff and let us know that you have no printers showing.